Terms of Service

Autrix Agents is the commercial name of this website and service. The service is operated by Carlos David Avendaño Gavilanes, registered in Ecuador with RUC 1804530564001.

For privacy or legal matters, contact privacy@autrixagents.com. For customer support, contact soporte@autrixagents.com.

By creating an account or using Autrix AI, you agree to these Terms. If you use Autrix AI for a business, you represent that you have authority to bind that business.

Autrix AI provides CRM, AI agent, automation, and messaging tools. You are responsible for your users, content, connected channels, customer communications, automations, and compliance with laws that apply to your business.

You must not use Autrix AI to send spam, unlawful content, misleading messages, prohibited goods or services, malware, harassment, discriminatory content, or content that violates Meta, WhatsApp, Instagram, or other third-party platform rules.

If you connect Facebook, Instagram, WhatsApp Business, or other Meta products, you must comply with the Meta Platform Terms, WhatsApp Business Messaging Policy, WhatsApp Business Terms, and any applicable template, consent, quality, and commerce rules.

You authorize Autrix AI to process Meta integration data only to provide the connected service, including channel connection, message handling, webhook processing, template creation/submission, template sending, CRM synchronization, support, diagnostics, and security.

Autrix AI is not Meta. Approval of your Meta app, business, phone number, templates, or technology-provider status remains subject to Meta review and Meta's own rules.

You retain ownership of your business data. You grant Autrix AI the limited rights needed to host, process, transmit, display, secure, back up, and support the service.

You must have the rights and consents needed to upload contacts, message customers, use AI agents, send WhatsApp templates, and process customer data.

If you connect Google Workspace or Gmail, you authorize Autrix AI to access and process Google user data only to provide the connected email service, including OAuth connection, token refresh, sending emails that you or your authorized users initiate, syncing inbound messages into your CRM inbox, threading conversations, downloading attachments when requested, support, diagnostics, security, and deletion workflows.

If you connect Google Calendar, you authorize synchronization of the dedicated Citas Autrix calendar and corresponding CRM events. Edits and cancellations may propagate in either direction. Busy events imported from that calendar affect booking availability for the organization. Synchronization is periodic and may be delayed by network failures, revoked permissions, or Google API limits.

You are responsible for ensuring that you have the right to connect the mailbox, send email from it, sync customer communications, and process any personal data contained in those messages.

Autrix AI is not Google. Google may change, restrict, suspend, or revoke API access according to its own policies and review process.

Autrix AI will not sell Google user data, use it for advertising, or use it for unrelated profiling. Our use of Google user data is also described in our Privacy Policy and is intended to comply with the Google API Services User Data Policy, including the Limited Use requirements.

AI-generated responses may be incomplete or incorrect. You are responsible for configuring, monitoring, and testing agents before using them with customers. Autrix AI provides tools for human review and escalation, but your business remains responsible for final communications and actions.

Paid plans, free trials, usage limits, token packs, and billing intervals are shown in the product checkout. If a plan limit is reached, some actions may be blocked until you upgrade, wait for renewal, or buy additional usage where available.

Fees are non-refundable except where required by law or explicitly stated in writing.

We may suspend or terminate access if you violate these Terms, create security risk, fail to pay, misuse Meta or messaging integrations, or use the service in a way that may harm Autrix AI, users, customers, Meta, or third parties.

The service is provided as available. To the maximum extent allowed by law, Autrix AI disclaims implied warranties and is not liable for indirect, incidental, special, consequential, or punitive damages.

Questions about these Terms can be sent to privacy@autrixagents.com or soporte@autrixagents.com.

El usuario se compromete a no usar Autrix para enviar mensajes no solicitados, repetitivos, masivos sin consentimiento previo del destinatario, ni cualquier contenido que viole las politicas de Meta (Community Standards, WhatsApp Business Policy, Instagram Platform Policy).

Las cuentas de WhatsApp Business e Instagram conectadas a Autrix pertenecen al cliente. Meta puede restringir, suspender o deshabilitar permanentemente esas cuentas segun sus propias politicas. Autrix no controla esas decisiones y no se hace responsable de bans, suspensiones, restricciones o cualquier consecuencia comercial derivada de acciones de Meta sobre las cuentas del cliente.

Autrix se reserva el derecho de suspender o limitar el uso de su plataforma por parte de clientes que activen flags persistentes en Meta (calidad RED sostenida, bans repetidos, reportes de spam), independientemente del plan contratado, para proteger la salud agregada del servicio.

Las funciones de envio masivo, plantillas WhatsApp, recordatorios automaticos y campanas de reactivacion se habilitan de forma progresiva en cuentas recien conectadas. Esta limitacion es por diseno y no constituye un fallo del servicio.

Es responsabilidad del cliente: (a) operar con cuentas Meta business verificadas en buen estado, (b) seguir las buenas practicas comunicadas por Autrix, (c) responder oportunamente a verificaciones de identidad de Meta, (d) mantener una cuenta de respaldo si la operacion comercial depende criticamente del canal.